I am new to Jim's (although my vehicle is not, ha). My van is very old, and had been running rough, so I was worried I'd have to get rid of it. Jim's folks did their thing, and now it is running so smoothly, it feels like a completely different vehicle! Everyone at Jim's is courteous and polite, and they don't try to "strong-arm" you into repairs (like the dealerships do). Yay!