I am very happy with the service we receive at Jim's. During our most recent service for an oil change, Phil called and asked if I had had trouble starting the car - I did not know because my daughter drives it and she had not mentioned any problems - and he asked if I would like them to check the spark plugs. I agreed and they found a problem and fixed it. My daughter picked up the car and drove it home and came in the door and said "Wow! The car doesn't shake when I wait at a traffic light anymore." !! Great job keeping that car going for her!